FAQ — Rolexgifts

Question 1

How do I choose the right luxury watch?

Accepted Answer

Consider your lifestyle, budget, and the occasions you plan to wear it. Dress watches like the Rolex Datejust or Patek Philippe Calatrava suit formal settings, while sports watches like the Submariner or Seamaster are more versatile.

Question 2

How do you verify authenticity?

Accepted Answer

Every timepiece undergoes a multi-point inspection: serial number verification against manufacturer records, movement examination, case and bracelet inspection, and water-resistance testing. A signed authentication certificate accompanies each watch.

Question 3

Do watches come with original papers and box?

Accepted Answer

We always indicate whether original box and papers are included in the product listing. Watches listed as "full set" include all original documentation.

Question 4

Is there a warranty on purchased watches?

Accepted Answer

All watches carry a 12-month Rolexgifts warranty covering mechanical defects. Watches still within their manufacturer warranty period retain that coverage in addition.

Question 5

What is your return policy?

Accepted Answer

We accept returns within 7 days of delivery, provided the watch is in its original condition with all accompanying documentation. Custom-engraved pieces are non-returnable.

Question 6

Do you offer gift wrapping and bespoke packaging?

Accepted Answer

Yes. Every order ships in our signature gift box with a certificate of authenticity, polishing cloth, and a handwritten card upon request.

Frequently Asked Questions

Buying Guide

Authentication

After-Sales Service

Returns & Exchanges